Who do we work with in your organisation?
Our integrated approach at an organisation level straddles safety, health and wellbeing, so we can support key stakeholders within your organisation, including:
- Health, safety and risk managers
- Human resources and employee relations
- Group income protection and incapacity pension managers
- Employee benefit managers (including support on core and flexible benefits)
- IT and security, including integration with your systems and the provision of detailed management information, analysis and insights
- Internal or external claims departments, such as employer’s liability claims
Health and Safety
We aim to help you improve your compliance in both physical and psychological risks.
Whilst most organisations can identify occupational hazards that may harm individuals physically, health and safety practice often ignores the specific risks that can increase an individual’s vulnerability to harm.
These may include: age; gender; inactivity; excess weight; sub-optimal nutrition; lack of quality sleep and negative attitudes and beliefs towards work and life.
We can help you to reduce injury and sickness absence rates, and employer’s liability claims, as well as improve compliance and ensure you better understand the overall risks to improve effectiveness and reduce cost.
Our expert team can support you to identify the specific occupational hazards in your organisation and the individuals in your workforce who are at greater risk of harm.
We can help you to develop strategies to control the occupational and personal risks, which you can measure for effectiveness that will, in turn, inform you as to which benefits would best support your employees.
We provide health solutions that achieve real benefits
Occupational health issues in today’s working environment are as likely to be associated with psychological ill health and musculoskeletal disorders as the traditional issues of exposure to noise, hazardous substances and vibration.
We use occupational health specialists with specific skills to address occupational health problems and our approach enables you to address the specific occupational risks that can affect your employees physically and psychologically, while also ensuring that any relevant personal risks are assessed and considered.
This allows you to better understand the root cause of any ill health within your business and to put in place measures to manage the issues for the benefit of your business and employees. This approach can be applied to any occupational risk, including the assessment and control of manual handling.
These services are available both remotely, including video conferencing, and on site.
Sickness Absence Management
Our approach to sickness absence management can integrate with your HR system to reduce administration and improve consistency.
We initially work with you to understand your requirements and agree specific triggers upon which our case managers proactively assess and manage the absence.
You can either ask us to contact the employee directly or we can liaise with the line manager or HR manager. Whichever option you choose, we will maximise the opportunity to reduce sickness absence, return the person to work promptly and support the employee, where appropriate.
If short-term absence is a problem in the workplace, we can work with you to identify solutions that align with your business strategy and policies.
Our flexible case management service is available on either a pay-as-you-go or on a contract basis, based on the volume of cases. We receive online or email referrals from a range of sources, including line managers, HR departments, via Health & Safety routes, occupational health specialists, income protection providers or insurance provision.
Case management begins with telephone triage, which enables our manager to assess how the employee’s health risk can be resolved or reduced.
All cases involve an Initial Assessment (IA) before they progress, based on their complexity. Although many cases can be resolved at the IA stage, others may have to go down different routes for resolution. These could include statutory health and safety assessments, sickness absence management and healthcare plan administration.
The benefits and rules of most healthcare plans have not changed for 40 years, even though medicine has moved on. Many drive employees and their families towards unnecessary diagnostics and treatment in the belief that private healthcare means better healthcare.
However, for more complex conditions, the NHS remains the most appropriate clinical setting, while about 80% of conditions can be resolved by non-clinical interventions, such as exercise and nutrition.
We use evolving global research to ensure that the benefits and rules within our client plans allow the flexibility to change. This could reduce the cost of your healthcare plan by about 25%.
One of our clients, with about 3000 members plus dependents and an annual claims cost of £3 million, saved £2.2 million over three years while enhancing benefits after switching to us.
Our ethos is to tailor healthcare plans to the needs of our customers and their employees.
We can administer almost any variation in benefits and associated rules, which ensures that whilst treating employees and their families when they are ill, we are address those underlying personal risks that we identify as part of our standard process.
Reducing cost by establishing the most effective clinical and non-clinical interventions rather than the provision of clinical solutions that will not resolve the issue in the longer term
Careline (Employee Assistance Programme)
The underlying cause of mental ill health is often associated with a number of factors that affect an individual’s psychological, and sometimes physical, health.
Because of this, our approach to EAP services is to assess the individual and provide them with solutions tailored to their specific needs.
This may include:
- Cognitive Behavioural Therapy (CBT)
- Neuro Linguistic Programming (NLP), which has a holistic approach that considers general health, wellbeing and lifestyle
- Solution-focused therapies
- Clinical psychology
We also assess other underlying risk factors, such as low levels of activity, sub-optimal nutrition, negative attitudes and beliefs, and other contributory factors.
We do not suggest that an individual “tackles” everything at once. Instead, we recommend they start a journey that can help them resolve their current episode of mental ill health and also help prevent future problems.
Helping individuals to take control of their own health reduces the cost of your EAP provision because it reduces the need for significant levels of clinical interventions.
Our confidential telephone Careline service offers mental wellbeing support and is available 24/7, 365 days a year.
Unlike any other EAP schemes, callers will receive a holistic assessment with an expert case manager who will explore a wide range of mental wellbeing concerns, including sleep, nutrition and exercise levels. Following assessment, the care manager will look at the best course of action, from self-guided help to specialist services and talking therapies.
We also offer an extended careline, which provides the following additional services:
- Nutritionist support for digestive disorders
- Assessment and treatments for musculoskeletal problems
- Support for lifestyle issues.
Wellbeing – Supporting your employees
The wellbeing industry tends to focus on key issues such as cardiac, cancer and diabetes risks, while often failing to consider the more common musculoskeletal and mental ill health risks. Even fewer address the “whole person” and assess the multiple underlying cause and contributory risk factors.
Our wellbeing programmes are designed to help your employees understand the array of possible personal risks, including conditions such as back pain, knee problems, stress, anxiety and depression, and how these impact on wellbeing. This helps them to manage their own health more effectively.
We also provide the opportunity for your employees to undergo DNA and epigenetic profiling, which can enable them to understand and address their specific health risks. This relatively new type of assessment also means a business can review wellbeing outcomes and adapt them to the specific needs of its employees and its organisation.
This can truly give them the gift of a good quality of life, allowing them to live younger for longer.
Our workshops and training courses include:
- Mental Health First Aiders – with a recognised MHFA qualification
- Mental Health First Aiders – supervision, support and management
- Mental Health for Leaders – understanding how to identify and manage the signs of ill health
- Food and Mood – the link between food, anxiety and depression
- Mood and Activity – the link between anxiety and depression and regular activity
- Healthy eating – incorporating how to improve gut health and why it is important
- Musculoskeletal care – how to look after your back, neck, shoulders, hips, knees and lower limbs.
Our on-site assessment and education programmes include:
- Know your Numbers – assessment of height, weight, blood pressure, cholesterol etc
- Know your Numbers PLUS – as above, with assessment of your musculoskeletal system and your emotional resilience
- Functional Movement screen – an assessment of your physical function
- Functional Rehabilitation – addressing physical and psychosocial issues that cause and contribute to musculoskeletal disorders
Our data has provided us with a unique insight not available from any other provider
Our consultancy service enables you to draw on the expertise of our team, helping you to understand the occupational factors that affect your employees and to consider how personal risk factors increase the risks of ill health.
We compile and assess quantitative and qualitative data, providing organisations with detailed information that pinpoints what is happening there and why. Having a comprehensive understanding of the issues increases the chances of continuing improvement.
Our unique holistic approach to health risks means organisations can ensure their health benefits and associated interventions are more likely to be successful than the traditional approach.
Our consultancy services can also be used to better manage your health supply chain.