Case Management Services

Case Studies

Employee abusing alcohol
Assaulted wife and father
Had been employed for 20 years
Had attempted suicide and marriage problems
Counselling had been offered previously but had failed (not surprisingly as this would not have been appropriate treatment)
Case referred to Healthcare RM who assessed him using validated assessment tools and referred him for appropriate treatment
After 10 sessions he had stopped drinking, regained his confidence and had his life back under control
Employer was happy as this avoided dismissal, reduced absence and was a moral success amongst workforce.

Employee absent for 2 years following an alleged accident at work – whilst on customers premises
Employee aged 48 and requested Incapacity Pension
Referred to Healthcare RM who assessed case and referred employee to an “expert” Musculoskeletal Specialist
Result – Specialist confirmed that there was very little wrong with the employee and that he could return to work on a phased return to work programme
Healthcare RM then designed a gradual return to work plan
Employee reached full normal duties after 3 months
Incapacity and EL claim was avoided

Employee referred with stress and depression after 2 months absence
Employee claiming racial discrimination
Possible personal and financial problems also present
Employee was stating he was not fit to work
GP stated he was only fit for “light” duties – this is common among GPs and many Consultants, who have no knowledge of Occupational health issues
He returned to work on part time duties
He then went absent again with musculoskeletal problems
Case was then referred to Healthcare RM who assessed him and referred him for a physical and psychological assessment
The assessment resulted in a firm recommendation to the employee that he could return to full duties from both a physical and psychological perspective
To facilitate this some short term treatment was arranged (physical and psychological)
Healthcare RM liaised with his Line Manager and together planned a phased return to normal duties
Employee resumed full normal duties within 6 weeks by following the phased plan