Careline

Musculoskeletal

This service is designed to help employees (and their families) when suffering from any musculoskeletal condition.

Employees may use the service for a wide range of musculoskeletal problems affecting:

A clinical telephone assessment of the patients condition
Identify whether the patient may be assisted by advice, guidance and health education
Identify whether a person requires treatment
Identify the most appropriate clinician to whom the patient should be referred
Arranging the treatment and managing through the treatment programme
Review of the success of the initial treatment and establish whether alternative treatment is required
Manage personnel and work related issues
Reduce the risk of future problems

For More Information Please Contact Us

Employee rings the Careline with back pain
Employee states that he has seen his GP and a physiotherapist
HRM identifies that this person is potentially suffering from a serious medical condition that requires prompt treatment
HRM arranges for him to be assessed the following day
2 days later he is admitted into hospital for surgery
If this patient had not have received surgery he would have become paralysed from the waist down

Employee rings Careline complaining of stiffness in hips and knees
HRM assesses employee over the telephone and refers him to a network physiotherapist
The physiotherapist assesses patient and provides some manipulation plus giving the employee some simple exercises
The employee remains at work and HRM maintains contact to ensure that he is continuing with his exercises
The stiffness gradually disappears and no further treatment is required